A: TTG will connect I-REP to your database through a static IP address that can be routed through
your proxy server or external router. This is the only part of the process that requires any agency
involvement
A: TTG will meet the needs of the AfW agency by customizing I-REP to integrate with the existing
templates in your agency Website, which means you still maintain the current “look and feel” of your
Website.
A: Through your AfW suspense. Anytime your customer submits a request for action, I-REP will notify
the CSR handling this account by posting a suspense to that CSR. Then your CSR would process the
request the same way they would a voice mail or fax request.
A: No. I-REP will simply run query’s against your database to deliver the correct information to
your customers. All information that is displayed is in real time and up to the second in terms of
how current it is.
A: Yes. I-REP will automatically notify your customer by email when the request is submitted and
when the action is complete. This type of proactive customer service will allow your agency to
address any questions of bound coverage before it arises.
A: TTG has dedicated substantial time and resources to ensure that adequate firewalls have been
constructed to address all security issues and to fully protect agency data. TTG uses the encryption
service by VeriSign for added security precautions. All data shown on the screen is transmitted
entirely from the agency’s AfW SQL server and is up to the second in terms of how current the
information is. No information is stored on i-REP. Every time information is displayed it is called
directly from the AfW database.
Agency Administration of Interactive Functions
i-REP goes beyond basic security procedures and gives your agency peace of mind, by allowing you to
enable or disable certain functions per customer or per entire agency. This administration level
will allow you to turn functions on/off like a switch, so the agency has control over the functions
of i-REP. These features include;
A: Yes, I-REP allows your agency the capability to use all of the email addresses currently stored
inside of your AfW database for content publishing or sending broadcast emails.
A: TTG hosts I-REP on our servers and supports this application for your agency. Through our 800 number TTG
will handle any technical issues or agency questions concerning I-REP.
Please fill out the
Request i-REP Demonstration form for your free, live demonstration of i-REP which connects
to a real live "test" agency to see the performance and power of TTG's latest tool.
Just another great i-Solution from TTG!
