Tarbet Technology Groupi-Solutions
 
i-REP
i-REP Frequently Asked Questions
How does I-REP connect with my agency database?
How will I-REP integrate with my existing Website?
Does this solution require my agency to purchase additional    equipment to run i-REP?
How does I-REP communicate with my CSR?
Does I-REP require any data removal or additional processing from my agency?
Will I-REP Notify my customer when the requested action is complete?
What security features does I-REP possess?
Does I-REP offer any additional functions on the agency side?
What lines of business does I-REP support?
What type of SQL Server access license does my agency need?
How quickly can I-REP be integrated into our Website?
What kind of technical support is included with i-Rep? If we have a problem,
   who do we call?

Will I receive updates and functional enhancements as part of my Licensing
   agreement?
Q: How does I-REP connect with my agency database?
A: TTG will connect I-REP to your database through a static IP address that can be routed through your proxy server or external router. This is the only part of the process that requires any agency involvement
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Q: How will I-REP integrate with my existing Website?
A: TTG will meet the needs of the AfW agency by customizing I-REP to integrate with the existing templates in your agency Website, which means you still maintain the current “look and feel” of your Website.
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Q: Does this solution require my agency to purchase additional equipment to run I-REP?
A: No. The only requirement to connect with your agency is dedicated Internet access, a static IP address, and AfW 4.0 or higher.
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Q: How does I-REP communicate with my CSR?
A: Through your AfW suspense. Anytime your customer submits a request for action, I-REP will notify the CSR handling this account by posting a suspense to that CSR. Then your CSR would process the request the same way they would a voice mail or fax request.
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Q: Does I-REP require any data removal or additional processing from my agency?
A: No. I-REP will simply run query’s against your database to deliver the correct information to your customers. All information that is displayed is in real time and up to the second in terms of how current it is.
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Q: Will I-REP Notify my customer when the requested action is complete?
A: Yes. I-REP will automatically notify your customer by email when the request is submitted and when the action is complete. This type of proactive customer service will allow your agency to address any questions of bound coverage before it arises.
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Q: What security features does I-REP possess?
A: TTG has dedicated substantial time and resources to ensure that adequate firewalls have been constructed to address all security issues and to fully protect agency data. TTG uses the encryption service by VeriSign for added security precautions. All data shown on the screen is transmitted entirely from the agency’s AfW SQL server and is up to the second in terms of how current the information is. No information is stored on i-REP. Every time information is displayed it is called directly from the AfW database.

Agency Administration of Interactive Functions

i-REP goes beyond basic security procedures and gives your agency peace of mind, by allowing you to enable or disable certain functions per customer or per entire agency. This administration level will allow you to turn functions on/off like a switch, so the agency has control over the functions of i-REP. These features include;
  • Auto ID Card
  • Request New Certificate
  • Print Certificates of Liability
  • Add Certificate Holder
  • File Claim
  • Manage Drivers
  • Manage Vehicles
  • Submit Other Requests
  • View Policy Details
  • Manage Additional Interests
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Q: Does I-REP offer any additional functions on the agency side?
A: Yes, I-REP allows your agency the capability to use all of the email addresses currently stored inside of your AfW database for content publishing or sending broadcast emails.
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Q: What lines of business does I-REP support?
A: In our current release I-REP will display information on the following lines of business;
  • General Liability
  • Personal Auto
  • Commercial Auto
  • Personal Property
  • Inland Marine
  • Commercial Property
  • Commercial Umbrella
  • Workers Comp
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Q: What type of SQL Server access license does my agency need?
A: You must posses or purchase a Client Access License (CAL) from Microsoft, they cost about $70.
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Q: How quickly can I-REP be integrated into our Website?
A: Usually in under 30 days.
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Q: What kind of technical support is included with i-Rep? If we have a problem, who do we call?
A: TTG hosts I-REP on our servers and supports this application for your agency. Through our 800 number TTG will handle any technical issues or agency questions concerning I-REP.
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Q: Will I receive updates and functional enhancements as part of my Licensing agreement.
A: Yes. You will receive all updates and enhancements as long as you are an I-REP customer.
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Please fill out the Request i-REP Demonstration form for your free, live demonstration of i-REP which connects to a real live "test" agency to see the performance and power of TTG's latest tool. Just another great i-Solution from TTG!

 

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