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Online Customer Service For Your Agency Website
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Tarbet Technology Group, Inc. ("TTG") helps guide independent insurance agencies in the
customer service arena by providing on-line customer service tools and integrated electronic marketing
solutions that build and maintain trusted relationships with partners
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and customers. Our Internet Service Representative (i-REP) takes a giant leap forward
in the effectiveness and efficiency of electronic marketing and on-line customer service by providing a
"customer centric" Website strategy. The result is a comprehensive, integrated, and scaleable
system that enhances revenue potential by taking full advantage of customer service opportunities.
This dynamic system enables your agency to communicate with customers electronically by utilizing email
addresses and customer information in your agency management system. i-REP integration will
"bridge the gap" between your management system and Website, allowing your agency to utilize
two important pieces of technology and information already available.
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TTG will meet the needs of the independent agency by customizing i-REP to integrate with the existing
templates in your agency Website, which means you still maintain the current "look and feel"
of your Website. i-REP has been specifically designed to interface with your management system through
a dedicated point to point Internet connection and allows agencies the ability to create secure and
private "personal portals" for their customers. i-REP distributes and receives information in
real time, so customers are always viewing their current policy data and when they request changes, the
CSR assigned to that account is notified through your suspense.
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Over the past year the Independent Insurance Agent has seen vast changes occur to the Internet
technology offerings available for the industry. i-REP allows your current Website the
ability to make use of new technology and also gives your agency the ability to adapt to the changing
needs of the customer.
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According to a study conducted by the research firm Cyber Dialog:
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- 67% of insured would like to check on what's covered by their policy online
- 56% of insured would like to check on the status of their claim online
- 47% of insured would like to look up data on other plans online
- 40% of insured would like to file a claim online
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The IIAA concluded that over 70% of the people they
surveyed wanted online access to their insurance information.
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Please fill out the
Request i-REP Demonstration form for your free, live demonstration of i-REP which connects
to a real live "test" agency to see the performance and power of TTG's latest tool.
Just another great i-Solution from TTG!
For More Information, See:
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